Shipping policy

Shipping and Return Policy

Store Name: ECHOVILLAGE
Customer Support Email: echovilllage92@gmail.com

1. Shipping Policy

At ECHOVILLAGE, we aim to deliver your orders safely and efficiently. We are committed to providing a smooth and reliable shopping experience for every customer.

Order Processing

Orders are processed after successful confirmation. Processing times may vary depending on product availability and order volume.

Delivery Time

  • Estimated Delivery: Within 7 days.

  • Delivery times may vary depending on your location, courier service, weather conditions, and other unforeseen circumstances.

  • Once your order is shipped, tracking details will be shared when available.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Delivery Delays

Although we aim to deliver within 7 days, unexpected delays may occasionally occur. If your order is delayed, please contact our customer support team for assistance.

2. Return Policy

At ECHOVILLAGE, customer satisfaction is important to us. We offer a 5-day return window for eligible products.

Return Eligibility

  • Return requests must be submitted within 5 days of receiving the product.

  • The product must be unused, undamaged, and returned with its original packaging and accessories, where applicable.

  • Products damaged during delivery or received incorrectly should be reported to our support team as soon as possible.

  • Certain products may not be eligible for return due to hygiene, safety, or product-specific restrictions. Any applicable exclusions will be communicated clearly.

How to Request a Return

To request a return:

  1. Email us at echovilllage92@gmail.com within 5 days of receiving your order.

  2. Include your order number, product details, and reason for the return.

  3. Attach clear photographs if the product is damaged, defective, or incorrect.

  4. Our support team will review your request and provide the next steps.

Please do not send products back before receiving return instructions from our support team.

Refunds

Approved refunds will be processed according to the applicable refund terms and payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.

If a refund is approved, we will communicate the expected processing timeline.

Return Shipping Charges

Return shipping charges, where applicable, will be communicated during the return approval process. Customers will not be charged for return shipping where the applicable law requires the seller to bear the cost.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us at echovilllage92@gmail.com with your order number and supporting photographs.

We will review the issue and explain the available resolution in accordance with our policy and applicable consumer protection laws.

4. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been shipped.

Any eligible refund for a cancelled order will be handled according to the applicable refund terms.

5. Contact Us

If you have questions about shipping, returns, refunds, or your order, please contact us:

Store Name: ECHOVILLAGE
Email: echovilllage92@gmail.com

We appreciate your trust in ECHOVILLAGE and thank you for shopping with us.

ECHOVILLAGE – Simple Shopping, Better Living.